Indrasol Managed Services
Our Managed Services offering draws upon our industry experience and framework aptitude to provide our clients a proactive, adaptable and extensive help for Oracle EPM applications, PeopleSoft, JDE EnterpriseOne, Data Analytics and many more technologies keeping vital applications – and businesses – running optimally 24/7/365.
Expertise
Our Managed Services team acts as a point of contact for your global End-User Incidents and Requests through remote as well as onsite support capabilities. Our experts are trained to provide support, ensuring end user satisfaction and freeing-up your high-demand IT resources
Flexible Models
Our flexible services model allows for scalability & burst capacity, ensuring coverage and support when your business needs it most. We go beyond basic support by analyzing trends & working with your teams to eliminate escalations & further saving you time & support costs.
Customer Success
Indrasol is dedicated to delivering best-in-class service and we utilize best practices to ensure consistent quality and efficient resolution. In fact, we provide you with a dedicated Account Management team to monitor, recommend, continuously improve the value of our services for your needs
Application Management
We keep the processes completely visible and continuously update you on the current state of your applications, providing detailed reports on support plans, activities performed, and measures introduced.
Troubleshooting – We resolve occurring issues in your critical applications related to specific misbehaviors, errors, system unavailability and more.
Enhancements – We manage requests for minor and more substantial application changes, as well as assist with releases of updated application versions.
Optimization – We help to ensure you applications stay current with changing business needs and goals. Our consultants conduct a detailed review of your applications and relevant business processes to modify applications according to updated business policies, data, and workflows.
Training and Change management – To provide a smooth switch to upgraded systems, we deliver a comprehensive change management and training services. We closely work with your IT team to help them to prepare for the management of updated applications. Also, providing step-by-step guides, training and workshops, we ensure that your end users feel confident with new system versions and know how to use them in a productive and efficient way.
Providing an immediate solution for general or repeatable issues upon instruction and escalating more complex cases to technical experts.
Prioritizing and categorizing support reequests reported by users or identified by monitoring systems.
We complement our management services with comprehensive support. The Application Support is represented by a 24/7 team with appropriate technical expertise. They become a single point of entry for all support requests facilitating and streamlining their resolution as well as improving user satisfaction
Informing users on the status of their requests.
Application Support
Ready to start your journey?
contact us for our Consulting, Business Advisory, Implementation and Managed Services